Electronic monitoring software built for agencies
One platform for your client records, recurring billing, online payments, and reminders — so your officers can supervise participants instead of chasing paperwork.
Electronic monitoring agencies live in two worlds at once. On one side there is the supervision work: enrolling participants, fitting equipment, documenting compliance, and answering to courts, probation departments, and defense attorneys. On the other side there is the business: daily and weekly program fees, partial payments, participants who go silent, equipment that has to be recovered, and a bank balance that only makes sense if every invoice was actually collected. Most agencies try to hold both worlds together with a spreadsheet, a shared inbox, and a card reader that has no idea which participant just paid.
Tether Pay is electronic monitoring software that closes the gap. Every participant gets a single profile that carries their case details, contact information, service type, billing cycle, complete payment history, and staff notes. Invoices generate themselves on schedule, reminders go out by email and text without anyone remembering to send them, and when a participant pays online the payment lands against the right invoice automatically. Nothing has to be re-keyed, and nothing quietly falls off the list.
What you get in one electronic monitoring platform
Tether Pay covers the administrative half of an electronic monitoring program end to end. Each piece is built around the way supervision caseloads actually behave — mid-cycle enrollments, partial payments, program changes, and clients who need a nudge before they miss a due date.
Participant CRM for your whole caseload
Store case numbers, referring court or agency, program type, start and end dates, emergency contacts, and staff notes on one profile. Search by name, phone, or case, and see current balance and next due date without opening a second system.
Automated billing for any program cycle
Daily, weekly, biweekly, semi-monthly, and monthly cycles all run on the same engine. Set the rate once at enrollment and Tether Pay generates each invoice on time, advances the due date after payment, and stops billing the moment a participant is paused or discharged.
Online card, Cash App, and ACH payments
Every invoice can be paid from a secure link on any phone. Participants and family members pay by card, Cash App Pay, or bank transfer, and the payment reconciles to the invoice the second it clears — no manual matching at the end of the day.
Email and SMS reminders that run themselves
Reminders go out ahead of each due date and again when a balance goes past due. Every participant has their own email and SMS preferences, so people who opt out stay opted out and your agency stays compliant.
Balances, aging, and program reporting
See who is current, who is due today, and who is overdue at a glance. Export payments and outstanding balances for accounting, county reporting, or a monthly review with your program manager.
Role-based staff access
Owners, administrators, and field staff each see what they need. Add officers to your agency, let them update participant records and take payments, and keep financial settings and payout configuration with the people who own the business.
How electronic monitoring agencies get started
Create your agency
Sign up, name your agency, and invite your staff. Your data is walled off to your organization from the first click.
Connect to our payment processor
Complete a short onboarding so payouts land in your own bank account. Nothing else to install, and no separate merchant contract to negotiate.
Add participants and rates
Enter your caseload with program type, rate, and billing cycle. Existing balances can be entered so nobody starts at zero.
Let billing run
Invoices, reminders, and receipts go out automatically. You watch the dashboard and step in only when someone needs a call.
Why generic software fails monitoring programs
Off-the-shelf invoicing tools assume a business bills a customer once and gets paid once. Electronic monitoring does not work that way. A participant may be on a weekly rate for eleven weeks, pause for two weeks in custody, resume at a different program level, pay half of what they owe on a Friday, and finish the term with a balance that has to be reconciled against a court order. If the software can't model that, staff end up keeping the real numbers in a spreadsheet and the software becomes decoration.
Tether Pay was built around those realities. Balances are recomputed from the payment ledger rather than typed in by hand, so what the dashboard shows is what the participant actually owes. Pausing service halts both billing and automated correspondence, so a participant in custody does not get a text asking for money. Partial payments post against the invoice and leave a visible remainder instead of disappearing. And because every payment is recorded with its exact date, time, amount, and processor reference, you can answer a billing dispute in under a minute.
The result is an agency that spends far less time on collections. Reminders go out before the due date instead of after, most participants pay from their phone without a phone call, and the staff time that used to go into chasing money goes back into supervision, field visits, and taking on more referrals.
Electronic monitoring software FAQ
Run your whole monitoring program from one place
Create your agency, add your caseload, and let invoices, reminders, and payments take care of themselves.